Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the Rollino Casino website, account services, games, promotions and related features. They form a legal agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not access the website or use its services.

The website may also contain additional rules, notices, promotional terms, game rules and responsible gambling information. Those materials form part of these Terms & Conditions when they are displayed or linked on the website. If a specific promotion or game rule conflicts with these general terms, the specific rule will normally apply to that promotion or game.

You are responsible for reading the current version of the terms before using the website. We may update these terms from time to time to reflect changes to the website, applicable law, security requirements or business operations. Updated terms will apply from the date they are published, unless a different date is stated. Continued use of the website after an update means that you accept the revised terms.

Lawful use

You must use Rollino Casino only where online gambling and the particular services you access are lawful. You are responsible for checking the laws that apply to you before registering or playing. Access may be restricted from certain locations, and we may refuse or limit access where required by law, regulation, risk controls or our internal policies.

Nothing on the website is intended to encourage a person to breach a legal restriction. You must not use the website if you are prohibited from gambling, subject to a gambling exclusion, or otherwise unable to enter a legally binding agreement.

2. Eligibility and your account

You must meet the minimum legal age that applies to online gambling in your location. You must also have the legal capacity to enter into these terms. We may request information or documents to verify your age, identity, location, payment method or source of funds. Verification checks may take place when you register, deposit, withdraw or use particular services.

You may create and use only one personal account unless we expressly approve another arrangement. Your registration information must be accurate, complete and kept up to date. You must not register in another person's name, provide misleading information, use a false identity or allow another person to use your account.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Tell us promptly through the available website channels if you believe your account has been accessed without permission, your details have been compromised or a transaction appears incorrect. You should use a strong, unique password and sign out after using a shared device.

An account is for personal, recreational use only. You must not use an account for commercial purposes, operate an account on behalf of another person, or transfer, sell, lend or otherwise make an account available to someone else. We may suspend an account while information is checked or where we identify security, compliance or responsible gambling concerns.

Account closure and restrictions

You may ask for your account to be closed or restricted at any time using the account or website support options available to you. Closure does not remove obligations that arose before closure. We may also suspend, restrict or close an account where we consider it necessary to protect you, other users, the website or the integrity of games, or where we believe these terms or applicable law may have been breached.

If an account is suspended or closed, you must not create or use another account to avoid the restriction. Where permitted, any remaining balance will be dealt with after relevant checks, deductions, disputed transactions and legal obligations have been considered.

3. Deposits, play and withdrawals

You may deposit funds using payment methods made available on the website. You must use a payment method held in your own name or one that you are authorised to use. Deposits must not be made using a payment method belonging to another person. We may decline, reverse or review a transaction where ownership, security, identity or legality cannot be confirmed.

You should check the transaction details before confirming a deposit. Once a transaction has been processed, it may not be possible to cancel it. You are responsible for any fees charged by your bank, payment provider or other third party. We do not control the processing times, policies or availability of external payment providers.

Funds placed in an account must be used only for permitted gaming activity and related account services. You must not use the website to transfer funds between users, disguise the source of money, conduct unlawful activity or use the account as a bank account or payment service.

Withdrawal requests may be subject to identity, account, payment and financial crime checks. We may ask you to complete verification before processing a withdrawal. Withdrawals may be returned to the original payment method where this is possible, or handled through another approved method. The available options, conditions and processing arrangements may be shown on the website and can change.

You should review your account history and report an apparent error as soon as reasonably possible. We may correct clear errors, including incorrect balances, game results, charges or settlement records. If a game or transaction is affected by a technical or administrative error, we may void or adjust the affected activity in a fair and lawful manner.

Game results and interruptions

Game outcomes are determined by the applicable game system and rules. Subject to law, the recorded result in our systems will generally be treated as the final result unless there is a clear error, system failure or other valid reason to investigate it. We do not guarantee that the website, games or payment services will always be available, uninterrupted or error-free.

Connectivity problems, device faults, software errors, maintenance, third-party outages and events outside reasonable control may affect access or transactions. You should not continue playing if you believe a game is not operating correctly. We may pause, withdraw or modify a game or feature where necessary for security, maintenance, compliance or operational reasons.

4. Promotions, responsible gambling and prohibited conduct

Promotions, bonuses, rewards and promotional campaigns are subject to their own terms. Before participating, you should read the applicable eligibility requirements, expiry information, wagering or play conditions, game restrictions, deposit requirements and any other conditions displayed with the offer. A promotion may be changed, withdrawn or limited where permitted by law and its stated terms.

You must not abuse a promotion or use multiple accounts, automated tools, coordinated play, misleading information or any other method intended to obtain an unfair advantage. Where promotional abuse or a breach of promotional terms is identified, we may remove a reward, cancel related activity, restrict participation or take other action permitted by these terms and applicable law.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Only gamble with money you can afford to lose, set personal limits and take regular breaks. Never gamble when you are under the influence of alcohol or other substances, upset, or trying to solve financial problems.

• Set a budget before you play and keep gambling funds separate from essential household money.
• Use available deposit, spend, time or account restrictions if you feel your gambling is becoming difficult to manage.
• Do not chase losses or increase stakes to try to win back money.
• Consider taking a break or requesting account closure if gambling is affecting your finances, relationships, work or wellbeing.
• Seek independent support from an appropriate gambling help service if you are concerned about your own gambling or someone else's gambling.

Prohibited conduct

You must not interfere with the website, games, security systems or other users. Prohibited conduct includes using bots, scripts, malware, automated software, stolen payment details, chargeback abuse, collusion, fraud, money laundering, identity misuse, attempts to manipulate game results and activity that disrupts or damages the website.

You must not copy, reproduce, scrape, reverse engineer, frame, modify or commercially exploit website content or software unless you have written permission or the law allows it. We may investigate suspected prohibited conduct and preserve relevant information where necessary to protect the website, users or our legal rights.

5. Liability, privacy and other legal provisions

Privacy and personal information

Personal information is handled in accordance with the Rollino Casino Privacy Policy and applicable privacy requirements. By using the website, you acknowledge that information may need to be collected and used for account administration, identity checks, payments, security, fraud prevention, responsible gambling and legal compliance. You should read the Privacy Policy for more information about how personal information is managed.

Website content and intellectual property

The website, including its design, text, graphics, logos, software, game presentation and other materials, is protected by intellectual property rights. You receive a limited, personal and non-transferable right to use the website for its intended purpose. This right ends when your access ends or these terms are terminated.

Liability and events outside control

To the extent allowed by law, we are not responsible for loss caused by your failure to follow these terms, misuse of your account, inaccurate information, problems with your device or internet connection, third-party payment services, or events outside reasonable control. Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded, restricted or modified.

The website is provided for personal use and may be changed, suspended or withdrawn. We do not promise that every feature will be available at all times or that content will always be complete, current or free from errors. You should make your own decisions about whether to use the website and how much to deposit or play.

Disputes and general provisions

If you have a concern about an account, transaction, game or promotion, raise it through the website channels available to you and provide enough information for the matter to be reviewed. We may ask for further information or verification before responding. Records held in our systems may be used when reviewing a dispute, subject to applicable law and privacy requirements.

These terms are intended to operate consistently with applicable Australian law and any other law that applies to the relevant service or user. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not waive the right to enforce it later. These terms, together with the policies and specific rules referred to on the website, represent the agreement governing your use of Rollino Casino.

If you have questions about these Terms & Conditions, please use the current contact or support options displayed on the Rollino Casino website. The version published on the website is the version that applies unless a later effective date is stated.